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The changes in customer behaviour and the transformation of online retail

December 7, 2020 @ 2:00 pm - 3:30 pm

Hear from a panel of experts on the impacts the changes in consumer behaviour will have on small businesses and the future of online retail

Living in a world where the behaviour of your customer is changing almost daily – it is important to understand the true impact and effect of this. Understanding how your customers behviour is changing, will allow you to provide the customer experience they are looking for!

Along with this, the future of online retail is transforming the way businesses and customers interact on a daily basis. Hear from industry experts on what this transformation means, how you can leverage it, and what it holds for the future.

Industry experts from Mastercard Canada and Google Canada will present insights and findings, and will be joined by eCommerce Canada for an in-depth panel discussion.


  • Changing customer behaviour and the customer experience
  • How you can identify trends in changing behaviour and leverage them
  • How you can ensure your business is setup to do business in the online world
  • Q&A session discussing unique challenges

Please register and complete the survey questions upon checkout. Please note that this session will be recorded. Join via Zoom here on Dec 7 at 2pm.